Delta Air Lines enhances AI assistant with Delta Concierge service

Delta Air Lines Already introduced Delta Conciergeintegrating innovative artificial intelligence (AI) capabilities Fly Delta App. Delta announced the news during a keynote at the Consumer Electronics Show (CES) in Las Vegas at the Las Vegas Sphere, aiming to enhance travel with personalized assistance and proactive support. experience.

Delta CEO Ed Bastian describes Delta Concierge as an “artificial intelligence-driven personal assistant” that leverages customer preferences and the airline’s extensive insights to predict needs and manage them seamlessly Interrupt.

Artificial Intelligence Concierge

initial, Delta Concierge Assistance will be provided to travelers by notifying them of upcoming passport expirations, visa requirements and other pre-travel necessities. At the airport, it will direct passengers to bag drop, Delta’s contactless ID queue, Sky Club and the boarding gate. The AI ​​assistant can be accessed via text or voice, providing a conversational experience similar to working with a personal travel advisor.

Going forward, Delta plans to expand other features. Future enhancements include integrating the technology into airlines’ in-flight systems, enabling seatback screens to recognize passengers, provide personalized greetings and provide customized entertainment during the journey.

Other enhancements Delta Concierge will allow customers to automatically connect to Delta Sync WiFi and Delta Sync Seat Backthe airline’s industry-leading personalized in-flight entertainment experience.

Delta Air Lines partners with Uber

Delta Air Lines has partnered with Uber Make earning miles easier and more valuable “SkyMiles” member. Customers who connect their Delta SkyMiles and Uber accounts can earn miles on eligible rides and deliveries. Here’s how SkyMiles members earn:

• 1 mile per dollar Spent on an UberX ride to and from the airport.
• 2 miles per $1 Premium ride services such as Uber Black and Uber Comfort.
• 3 miles per $1 The Uber Reserve ride service offers the convenience of booking a ride.
• 1 mile per dollar For use on eligible restaurant and grocery orders placed through Uber Eats.

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