Tesla delivers muddy Cybertruy to angry new owner

A former Tesla employee said it could take up to 2 hours to properly describe the details of a Cybertruck

Taking delivery of a new vehicle should be an exciting experience, but for some Tesla Cybertruck buyers, they were forced to drive away from delivery yards with their vehicles covered in dirt and mud.

Tesla has been ramping up production and deliveries of the Cybertruck throughout the year, and since it does not employ independent dealers, delivery personnel need to clean the vehicles before handing them over. Dozens of Cybertruck owners have complained on social media that the trucks delivered by Tesla were covered in mud, while others said the interiors of their vehicles were covered in mud and dust.

Read: The world laughs, but Cybertruck is once again the best-selling $100,000-plus car in America

According to the Wall Street Journal, many Cybertrucks arrive at delivery centers covered in mud because the factory that produces the Cybertruck is being expanded. A former employee said that it takes at least 2 hours to repair a Cybertruck, while it only takes 45 minutes to repair a Tesla Model Y, and many centers do not seem to have the time to do so.

Tesla also gave inconsistent advice on how to clean the Cybertruck. Initially, workers were told to wipe the exterior of the electric pickup with Dawn dish soap, but later, they were told to use Bar Keepers Friend products, all-purpose dish soap, or window cleaning spray.

Nathaniel Durham of Greensboro, North Carolina, said he took his Cybertruck despite it being covered in spots and gunk that required rubbing alcohol to remove.

“It’s not a Rolls-Royce or a Mercedes. But it’s still Porsche prices, anyway,” he said. “I’m not asking for special treatment.”

Normally, new vehicles are clean when they leave the assembly line, and if they get dirty during transportation or parking, they are washed and cleaned before being delivered to customers. But for some Cybertruck buyers, they didn’t experience this.

The Wall Street Journal noted that while some people have had bad experiences, many other Cybertruck owners received clean vehicles with minor issues fixed quickly. As is often the case with new Tesla models, it seems some buyers got lucky and others didn’t.