JD Power recently released the 2024 North American Airport Satisfaction Study, which measures overall passenger satisfaction at large, large and medium-sized airports in North America. The study, conducted between August 2023 and July 2024, was based on 26,290 surveys of U.S. or Canadian residents who passed through at least one U.S. or Canadian airport. The survey asked travelers to examine their experience across seven core dimensions: ease of airport travel, level of trust in the airport, terminal facilities, airport staff, experience departing/traveling to the airport, food, drink and retail, and arriving/departing the airport experience.
According to JD Power, very large airports are defined as carrying 33 million or more passengers per year, large airports carry 10 to 32.9 million passengers per year, and medium airports carry 4.5 to 9.9 million passengers per year. The scoring system is based on 1,000 points.
Here are the full rankings of the best airports in North America in 2024:
large airport
1. Minneapolis-Saint Paul International Airport (MSP) — 671
2. Detroit Metropolitan Wayne County Airport (DTW) — 643
3. Phoenix Sky Harbor International Airport (PHX) — 633
4. John F. Kennedy International Airport (JFK) — 628
5. Dallas/Fort Worth International Airport (DFW) — 623
6. Harry Reid International Airport (LAS) — 611 (tied)
6. San Francisco International Airport (SFO) — 611 (tied)
8. Orlando International Airport (MCO) — 596
Segment average: 595
9. Fort Lauderdale-Hollywood International Airport (FLL) — 593
10. Boston Logan International Airport (BOS) — 591 (tied)
10. Miami International Airport (MIA) — 591 (tied)
12. Denver International Airport (DEN) — 588 (tied)
12. Los Angeles International Airport (LAX) — 588 (tied)
14. George Bush Intercontinental Airport (IAH) — 586
15. Charlotte Douglas International Airport (CLT) — 585
16. Seattle-Tacoma International Airport (SEA) — 575
17. Hartsfield-Jackson Atlanta International Airport (ATL) — 574
18. O’Hare International Airport (ORD) — 569
19. Toronto Pearson International Airport (YYZ) — 559
20. Newark Liberty International Airport (EWR) — 552
large airport
1. John Wayne Airport (SNA) — 687
2. Tampa International Airport (TPA) — 685
3. Kansas City International Airport (MCI) — 683
4. Dallas Love Field (DAL) — 675
5. Nashville International Airport (BNA) — 668
6. William P. Hobby Airport (HOU) — 667
7. Sacramento International Airport (SMF) — 663
8. Portland International Airport (PDX) — 659 (tied)
8. Salt Lake City International Airport (SLC) — 659 (tied)
10. Norman Mineta San Jose International Airport (SJC) — 655
11. Austin-Bergstrom International Airport (AUS) — 650
12. Louis Armstrong New Orleans International Airport (MSY) — 647
13. Raleigh-Durham International Airport (RDU) — 644
14. Baltimore/Washington Thurgood Marshall International Airport (BWI) — 641
15. Vancouver International Airport (YVR) – 634
16. Ronald Reagan Washington National Airport (DCA) — 633
17. LaGuardia Airport (LGA) — 631
Segment average: 629
18. San Antonio International Airport (SAT) — 614
19. Oakland International Airport (OAK) — 612
20. Dulles International Airport (IAD) — 611
21. San Diego International Airport (SAN) — 610
22. Calgary International Airport (YYC) — 599
23. Midway International Airport (MDW) — 598
24. Daniel Inouye International Airport (HNL) — 593
25. St. Louis Lambert International Airport (STL) — 583
26. Montreal Trudeau International Airport (YUL) — 576
27. Philadelphia International Airport (PHL) — 541
medium sized airport
1. Indianapolis International Airport (IND) — 687
2. Jacksonville International Airport (JAX) — 686
3. Southwest Florida International Airport (RSW) — 675
4. Ontario International Airport (ONT) — 672
5. Buffalo Niagara International Airport (BUF) — 670
6. Milwaukee Mitchell International Airport (MKE) — 669 (tied)
6. Palm Beach International Airport (PBI) — 669 (tied)
8. Cincinnati/Northern Kentucky International Airport (CVG) — 668
9. John Glenn Columbus International Airport (CMH) — 658
10. Bradley International Airport (BDL) — 654
11. Eppley Airport (OMA) — 653
12. Albuquerque International Airport (ABQ) — 646
Segment average: 646
13. Hollywood Burbank Airport (BUR) — 626
14. Pittsburgh International Airport (PIT) — 625
15. Cleveland Hopkins International Airport (CLE) — 580
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