Lyriq owner waits 9 months for GM parts but can’t get them

One of the biggest headaches for classic car owners is finding replacement parts. Sometimes, automakers stopped making the part decades ago, and the aftermarket never filled the gap. But what happens when the car in question isn’t a vintage car but a new production model? Here’s the problem: New Cadillac owners have been waiting for parts from General Motors for more than nine months.

Customer Levan Azrumelashvili purchased his new Cadillac Lyriq in late 2023, intending to use it as the centerpiece of his luxury sedan business. However, just a few months later, he was involved in an accident that damaged the front bumper. As of this writing, it’s been nine months and he still hasn’t received the parts he needs to get his car back on the road.

The car doesn’t roll, but the bill does

“At this point, my business is ruined, I haven’t been able to drive my luxury car for nine months, and GM told me they can’t get my parts, but they continue to build cars that apparently contain what I need parts,” Azrumeilashvili told Karin Price-Müller new jersey.com. Meanwhile, he still has to pay insurance and monthly car payments for a vehicle he can’t even use.

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Best of all, the insurance payments are not exactly ordinary insurance payments, but rather the higher rates associated with the limousine business. In his case, the monthly insurance premium alone was $1,100, not to mention the $1,437 monthly car payment. Additionally, he suffered losses from not being able to use the vehicle for business purposes. Apparently, GM has not explained why it could build a few of these cars but couldn’t provide Mr. Azrumeilashvili with new bumpers.

“For the first five months, I got calls from dealers almost every week saying the needed parts would arrive in about a month,” Azrumeilashvili said. Then, he was told it would arrive (finally!) in October.

Congratulations on choosing a Lyriq you can’t drive

Guess what: no. Instead, after writing two letters to GM executives, including CEO Mary Barra, the company sent him a $3,593.47 “good faith adjustment” check, which he reportedly chose not to cash. Perhaps the most confusing turn came in December, when Azrumelashvili discovered that GM had approved a buyback of his Lyriq in September, but no one had bothered to notify him. Worst of all, the company rescinded the offer in mid-November.

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To add insult to injury, he then received an email from Cadillac – however it had nothing to do with parts, but rather ironically, congratulating him on owning the Lyriq for a year! Yes, he did find that it was a Very Pleasant experience…

“World standard”? Not even close

“I hope General Motors will repossess the vehicle and reimburse me for all my losses, including all car payments, vehicle insurance payments and lost income,” he said. At this stage, it’s anyone’s guess what happens next.

Even if this case is ultimately resolved, this is not the experience people expect after buying a new car, regardless of brand. For Cadillac, who are trying to establish themselves as the “standard of the world,” for this to happen, well, let’s just say that incidents like this show that they still have a long way to go before making such a bold statement .