this Toronto Convention Center (MTCC) announced the appointment of Kathy Haley as its new president and chief executive officer, the first woman to hold the position.
Hailey joins MTCC The team has successfully led multi-million dollar infrastructure projects as dynamic leaders with global expertise in strategic transformation, customer experience and large-scale operations. She is also recognized as a leading expert in customer experience, ranking among the top 2% of experts globally.
Most recently, she served as Chief Customer Experience Officer Port Authority of New York and New Jersey (PANYNJ)she has made significant improvements to the customer experience at LaGuardia Airport, John F. Kennedy International Airport and Newark Liberty International Airport. Casey was also the first president of North America’s first dedicated airport rail system, the award-winning United Pearson (UP) Express, which was Metrolinx In Toronto.
“Kathy Haley has a proven track record of transforming the customer experience, managing complex, large-scale operations and stakeholder groups, and driving business growth, making her the ideal leader for the Toronto Convention Center,” said Justin Mooney, Chairman of the Toronto Convention Center Board of Directors. ” Director in a media announcement. “Her global experience, coupled with her passion for elevating the city and region, will help us continue to position Toronto as a premier destination for meetings, conferences and events.”
“I’m excited to return to my hometown of Toronto and lead the Toronto Convention Center into its next chapter,” echoed Haley. “The MTCC is an important asset to Toronto’s tourism and business ecosystem and I look forward to working with the talented team to enhance the centre’s global reputation, optimize its brand value and deliver a world-class experience to visitors and event organizers.”
As President and CEO, Kathy will drive MTCC’s vision for the future as the agency plans to enhance its role as a key contributor to the city, regional and national economies. She will also be responsible for enhancing MTCC’s customer service experience and operations.
The Toronto Convention Center is Canada’s number one conference and trade show facility. Over the past 40 years, the center has hosted more than 22,000 events, generating more than $9.2 billion in direct spending economic impact on the community.
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