On Location successfully concluded the 2024 Annual Meeting » Exhibition

Submitted by Luke Walsh, On Location

On Location, a national provider of labor and management services for exhibits, events, and environments, recently concluded its 2024 Annual Leadership Conference. The event brought together company leaders from across the country around the theme of elevating the customer experience. A wide range of topics were discussed each day, touching on all aspects of the organization, including culture, sales, operations, and management. The event was also attended by guest speaker David Friedman from Culturewise, who spoke about the essential tools leaders need to instill a strong and effective culture across the country.

Michael Mulry, President of On Location, commented: “Having a strong culture is critical. Our annual meeting is always a time for us to reset ourselves. Inviting speakers like David provides our leaders with a new perspective on culture building. This is not only beneficial to our clients, but also to our employees, ensuring both parties have the best experience at On Location.”

A key highlight was running through the customer experience from start to finish, with open discussions between all the different organizations in the room. “We went through the entire lifecycle of a job, from prospecting to invoicing. Everyone had a better understanding of their role and how to enhance the customer experience,” said Glen Ruggiero, Director of Sales and Marketing.

This year, there were a few new faces in the room, but no one was new to the trade show industry. A quick count showed that On Location’s leadership team has a combined industry experience of approximately 500 years. “I wasn’t shocked when I heard that number. On Location has a long history of providing outstanding service to its clients, in part because of the great team we have,” said Max Maxwell, an account executive with more than 20 years in the industry.

Atlanta City Manager Kalyb Sims added, “It’s been awesome to see the entire team come together so closely. These meetings are a great opportunity to problem solve, network, and brainstorm ideas that you might not see very often. It’s been a real pleasure to be a part of this group.” The annual meeting also provides plenty of learning opportunities for previous On Location team members who have attended.

“Making sure sales and operations are aligned is not only good for our company, it ensures our customers have the best experience,” said Ty Macaulay, Director of Operations. “We all have different roles and experiences, so when we work together, the communication and shared ideas go a long way toward strengthening our company’s national presence.”

About On Location:

Founded in 1991, On Location provides nationwide labor and management services for exhibitions, events and environments. The company has earned its reputation by being more than just a service provider, but a trusted partner, understanding that every project is a unique opportunity to create something extraordinary.

As an Exhibitor Appointed Contractor (EAC), On Location has successfully delivered countless exhibitions, events and environments across the country, with its experienced team of professionals acting as a seamless extension of each client’s vision. For more information, visit www.onlocationind.com