Subaru sued in 2024 for dangerously wobbling rearview mirrors

The lawsuit alleges Subaru knew about the problem but failed to disclose it to customers at the time of purchase or lease

The owner of a 2024 Subaru Crosstrek in the United States is taking the automaker to court, claiming her driver’s side mirror wobbled and vibrated so much that it was nearly unusable.

Plaintiff Katelyn Robinson claims the issue is more than just a personal inconvenience; she believes it also plagues other 2024 Crosstrek and Ascent models.

Robinson purchased her 2024 Crosstrek on July 15, 2024 from Gillman Subaru in Selma, Texas. Almost immediately after receiving it, she noticed the driver’s side mirror shaking and vibrating while driving at highway speeds or on the highway. The relentless movement made the reflection “appear blurry and hindered her ability to see traffic,” the lawsuit states.

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In August, Robinson returned to the dealer to have the driver’s side mirror assembly replaced. Unfortunately, her optimism was misplaced; the replacement did not fix the problem. When she complained to Gilman Subaru, she was told there was nothing they could do.

When she complained to Gilman Subaru, she was told there was nothing they could do. Frustrated and left with no other options, Robinson is now seeking a jury trial on behalf of herself and current and former owners and lessees of the affected vehicles. Robinson is currently seeking a jury trial on behalf of herself and past and present owners and lessees of the affected vehicles.

Safety Negligence Charges

The lawsuit alleges that Subaru was aware of a safety defect that caused side mirrors to shake and vibrate, but failed to provide any adequate repairs to dealers or initiate a safety recall. According to the complaint, the shaking can be traced to defects in the materials used in the mirror housing itself and/or defects in the construction of the mirror housing.

The plaintiffs describe the defect as a “significant safety hazard” that distracts drivers and makes it difficult to “accurately judge distances or identify potential hazards, especially at night.”

Additionally, the lawsuit alleges Subaru failed to disclose known defects to drivers at the time of purchase or lease. Some customers have filed complaints with the National Highway Traffic Safety Administration related to shaking and vibrating mirrors.

Landlords and tenants participating in the class action lawsuit are seeking orders for actual damages, incidental and consequential damages, punitive damages, and equitable relief. This may include replacing 2024 Crosstrek and Ascent models with new vehicles or repairing defective vehicles, as well as extending express warranties and service contracts.