Case Study: Loews Atlanta Hotel Overcoming Challenges
Listen to Audio When crises strike host cities and hotels for meeting professionals, it’s reassuring to know that despite the uncertainty of the unexpected, the hotel where your event is held is well prepared to meet the challenge. That's what happened at the Loews Atlanta Hotel, where a water main break occurred in downtown Atlanta a few days before the Sustainable Forestry Initiative (SFI) conference, and then affected another water main in downtown Atlanta a few days before the conference. Responding to emergencies The break caused water outages and boil advisories at venues, hotels and businesses throughout the city. Fortunately, Loews Atlanta’s water supply was never shut off or reduced because it is miles away from the main break. But even before the warning was issued, the Loews Atlanta team began working. Executive Chef Olivier instructed his team to fill large sterilized cooking containers with clean water and keep them in the kitchen refrigerator; the team boiled the water continuously…
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